You're busy, so here's a 5 line, 5 photo blogpost (warning swearing/cursing!) (#7)
In the run in to Christmas I'm fairly certain you're too busy to read much so here are 5 pictures, mostly from different clients I've worked with in the last year or so. What's the point you ask?
If you want to understand where your culture is at and what frustrates your people - go to gemba, go-look-see, genchi genbutsu. Whatever you call it, go for a stroll around your business before you take a yuletide break and nose into the nooks and crannies, the answers are there...
(A warning for the faint hearted, although I haven't sworn here, some pictures contain harsh language)